Novo Nordisk

Dear [name],

Thank you for being a valued user of the Novo Nordisk HemaGo™ app. In an effort to streamline our offerings, we are no longer supporting the HemaGo™ app. On January 5, 2021 the HemaGo™ app will no longer function or send data to your health care team.

Please download your data today. This data will only be available until January 5, 2021.

Reminder: You have 30 days to download your data from the HemaGo™ app. On January 5, 2021 the HemaGo™ app will no longer function or send data to your health care team.

Please download your data today. This data will only be available until January 5, 2021.

The HemaGo™ app will no longer function or send data to your health care team as of tomorrow, January 5, 2021.

Please take the time to download any data you have on the app as it will not be accessible past January 5, 2021.

What should I do now?

You have until January 5, 2021 to export your data to your phone or computer.

Can I still use the app without product support?

No, we do not recommend continuing use of the app without support as we cannot guarantee the integrity of the app. We recommend downloading your data and uninstalling the app from your phone.

How do I uninstall the HemaGo™ app?

Please refer to your smartphone’s instruction manual and follow the steps to uninstall the application.

How do I track my bleeds without the HemaGo™ app?

Speak to your health care provider about available bleed tracking apps that would best meet your needs.

Thank You

Thank you for using the HemaGo™ app. We hope you find another app that is a good fit for you.

If you have any questions about Novo Nordisk hemophilia and rare bleeding disorder products, please call our NovoSecure™ product support line at 1-844-668-6732.

Please do not respond to this email. If you would like to contact us, please click here or call 1-877-744-2579.

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